Ensuring a Local Authority is running on a software platform that is safe, secure, fit for purpose, fully managed and (crucially) fit for purpose is precisely what SaaS applications have been designed to deliver. This is especially true of SaaS-based Income Management software. The total cost of ownership is typically low compared with an in-house implementation (think servers, security, updates, upgrades, accompanying licenses and all the staff required to feed and water the system).
Furthermore, given the ability for such systems to take payments via the internet, chip & pin devices and telephone payments (MOTO, ARP, etc) it’s even more crucial than ever that these systems and the supporting infrastructure is always on the latest version utilising the latest security updates, maximising resilience and providing 24/7 monitoring with advanced intrusion detection and intrusion prevention technologies.
The cost of licensing traditional Income Management systems is another aspect their cost of ownership that senior stakeholders in both Finance and the IT teams are painfully aware of. Often requiring expensive technologies such as commercial database RDBMS software, thin-client deployment and extensive, multi-layered security strategies, traditional Income Management solutions can be expensive applications to maintain (and further develop within the organisation) despite the critical nature of them for the tactical and strategic well-being of entities such as Local Authorities.