The income orchestration platform built for complex payment operations. Payments can be understood, allocated, and reflected across every connected system the moment they land.
Payments
Gross Volume
£5,696,672 previous period
Income by Revenue Code (Top 5)
Updated 01:14 PM
£2,450.00
Council Tax Band D → RC-2041
Trusted by leading organisations
Payments are fragmented. Income shouldn't be.
As organisations add payment channels and methods, the distance between a payment landing and income being understood grows. Debt systems updated by file, hours after the fact. Allocations done manually once the payment lands. A person pays, gets chased the next morning, and the income management team spends the rest of the day resolving it. The same problems, every day, across every channel.
Why is this payment still sitting unallocated?
How do I know which department this income belongs to right now?
Why is the debt system still showing this obligation as outstanding? The payment came in hours ago.
Why does every payment channel give payers a different experience?
Who touched this payment, and what did they do with it?
Why does connecting a new payment channel take months of integration work?
From payment to reconciled income, automatically. HeyCentric handles the full income lifecycle. A payment arrives, it is understood, allocated, matched to the right obligation, and propagated to every connected system. Without manual steps, without batch delays, without anyone having to start it.
Capture payments across every channel
All channels flow into a single income engine. Online portals, telephony, in-person terminals, embedded APIs, subscriptions, and customer self-service. Whatever the method, payers get a consistent experience and income teams see one unified view.
GL: CT-REV-4100
Recognise income at the point of payment
The moment a payment lands, HeyCentric gives it context. It is matched to the right invoice, department, cost centre, and debt obligation using revenue-code-driven logic. Over 90% of payments in complex, multi-department environments are allocated without manual intervention.
Match Stripe payouts against your payment records
HeyCentric automatically matches Stripe payouts against all digital payments in the system and flags any inconsistencies. If what settled in the account does not match what the platform knows about, the income team can see it immediately, not during month-end/year-end close.
Mar 23, 14:02
3 payments
Mar 23, 13:48
1 payment
Mismatch
Flagged
Update every system the moment income is recognised
When a payment is received, the right invoice is validated, the debt is cleared, and income is recognised. That update flows into every connected system, including ERP, CRM, and debt management, at the cadence each integration supports: real-time where the third party allows it, scheduled file transfer where that's the requirement. No manual step either way.
Keep every action authorised, traceable, and defensible
Every payment event, user action, downstream notification, retry, and failure is logged. Every action, change, and actor is recorded, immutable, and always accessible. Organisations can reconstruct the complete history of any transaction at any point.
Downstream systems stay current without anyone making it happen
Payment events from Stripe trigger the full orchestration workflow: allocation, ERP propagation, CRM notification, audit logging. Everything moves as fast as each integration allows, whether that's real-time or a scheduled file. Nothing waits on a manual handoff.
Capture payments across every channel
All channels flow into a single income engine. Online portals, telephony, in-person terminals, embedded APIs, subscriptions, and customer self-service. Whatever the method, payers get a consistent experience and income teams see one unified view.
GL: CT-REV-4100
Recognise income at the point of payment
The moment a payment lands, HeyCentric gives it context. It is matched to the right invoice, department, cost centre, and debt obligation using revenue-code-driven logic. Over 90% of payments in complex, multi-department environments are allocated without manual intervention.
Match Stripe payouts against your payment records
HeyCentric automatically matches Stripe payouts against all digital payments in the system and flags any inconsistencies. If what settled in the account does not match what the platform knows about, the income team can see it immediately, not during month-end/year-end close.
Mar 23, 14:02
3 payments
Mar 23, 13:48
1 payment
Mismatch
Flagged
Update every system the moment income is recognised
When a payment is received, the right invoice is validated, the debt is cleared, and income is recognised. That update flows into every connected system, including ERP, CRM, and debt management, at the cadence each integration supports: real-time where the third party allows it, scheduled file transfer where that's the requirement. No manual step either way.
Keep every action authorised, traceable, and defensible
Every payment event, user action, downstream notification, retry, and failure is logged. Every action, change, and actor is recorded, immutable, and always accessible. Organisations can reconstruct the complete history of any transaction at any point.
Downstream systems stay current without anyone making it happen
Payment events from Stripe trigger the full orchestration workflow: allocation, ERP propagation, CRM notification, audit logging. Everything moves as fast as each integration allows, whether that's real-time or a scheduled file. Nothing waits on a manual handoff.
Capture payments across every channel
All channels flow into a single income engine. Online portals, telephony, in-person terminals, embedded APIs, subscriptions, and customer self-service. Whatever the method, payers get a consistent experience and income teams see one unified view.
GL: CT-REV-4100
Recognise income at the point of payment
The moment a payment lands, HeyCentric gives it context. It is matched to the right invoice, department, cost centre, and debt obligation using revenue-code-driven logic. Over 90% of payments in complex, multi-department environments are allocated without manual intervention.
Match Stripe payouts against your payment records
HeyCentric automatically matches Stripe payouts against all digital payments in the system and flags any inconsistencies. If what settled in the account does not match what the platform knows about, the income team can see it immediately, not during month-end/year-end close.
Mar 23, 14:02
3 payments
Mar 23, 13:48
1 payment
Mismatch
Flagged
Update every system the moment income is recognised
When a payment is received, the right invoice is validated, the debt is cleared, and income is recognised. That update flows into every connected system, including ERP, CRM, and debt management, at the cadence each integration supports: real-time where the third party allows it, scheduled file transfer where that's the requirement. No manual step either way.
Keep every action authorised, traceable, and defensible
Every payment event, user action, downstream notification, retry, and failure is logged. Every action, change, and actor is recorded, immutable, and always accessible. Organisations can reconstruct the complete history of any transaction at any point.
Downstream systems stay current without anyone making it happen
Payment events from Stripe trigger the full orchestration workflow: allocation, ERP propagation, CRM notification, audit logging. Everything moves as fast as each integration allows, whether that's real-time or a scheduled file. Nothing waits on a manual handoff.
One platform. Every payment. Full control. HeyCentric sits between payment infrastructure and your enterprise systems. Payments are collected, understood, allocated, and propagated automatically. Four connected layers, one income engine.
Collect
Capture payments across every channel in one system.
Control
Automatically assign income to the right department, cost centre, and obligation.
Govern
Track every action with a complete, auditable history.
Automate
Update ERP, CRM, and downstream systems instantly.
Where HeyCentric is genuinely different. Not features. Capabilities that replace manual work, close operational gaps, and give income management teams control they did not have before.
90%+ automated allocation
Revenue-code-driven logic routes every payment to the right department, cost centre, and GL code at the point of capture.
Full lifecycle audit
Every payment event, user action, and failure is logged. Reconstruct the complete history of any transaction at any point.
Contact
Sarah Mitchell
Organisation
Greenfield Council
Service
Bin collection services
Account Ref
89898|8989|SR
Outstanding
£34.00
Payment initiated via embedded flow →
Add a Payment Line
Payment Amount
0.00Payment Lines
1. Bin collection
£34.00ref: bin 123
Additional Information
Payment Methods
CRM embedded payments
Teams in Salesforce and Dynamics take payments and process refunds without leaving the CRM.
Automatic payout matching and reconciliation
Stripe payouts matched against all digital payment records in real time. Discrepancies flagged immediately, not discovered days later during manual review.
Intelligence Layer
Fees, charges, refund likelihood, and chargeback risk by income stream. Full visibility over every payment channel.
Payments
Gross Volume
£6,356,809.23
+4.65%£6,074,503.54 previous period
Updated 07:26 PM
Income by Revenue Code (Top 10)
Net Volume
£6,319,272.41
+4.64%£6,039,240.71 previous period
Updated 07:26 PM
Split by Card Brand
Split by Instrument Type
Refund Amount
750.00If no amount is entered, will proceed to fully refund the receipt line.
One-click refunds and disputes
Refunds issued in one action. Disputes handled digitally with a full evidence trail.
ERP and CRM integration on your terms
Financial data flows to your ERP and downstream systems through whichever method each integration supports, from real-time API calls to scheduled file transfers — without replacing existing infrastructure.
"Working with HeyCentric has been a genuinely positive experience for Westminster City Council. We value the open, collaborative relationship and the team’s willingness to adapt to our evolving needs. The platform’s clarity, flexibility, and intuitive functionality have made a significant difference to our service delivery. HeyCentric’s partnership focused approach gives us confidence that our feedback is heard and acted on, helping us continually improve outcomes for our residents"
Bekim Haxhia
Head of Revenues & Benefits (Control), City of Westminster
Built for the most demanding income environments.
The common thread across every HeyCentric customer is not the sector. It is the operational complexity. Multiple income streams, high transaction volumes, legacy ERPs that cannot be replaced, and no tolerance for downtime. Public sector adoption is proof of robustness. A platform that handles regulated, multi-department institutions at this level of governance and scale is built for any organisation managing complex income.
±2B
Processed
75+
Customers
3.5M
Payments processed annually
Research, analysis, and ideas for income teams. Insights from across the public sector, higher education, housing, and beyond.
Modern Council Payments: What Citizens Expect, and Where Current Systems Fall Short
YouGov research, commissioned by Stripe, on how UK residents want to pay their councils and where legacy systems still fall short.
Read the article
Download the Modern Council Payments report
Full survey findings, segmented data across age groups and regions, and operational recommendations for income teams.
Get the reportNot sure where to start?
Tell us what you are trying to solve. We will show you how HeyCentric handles it.